COMPLIMENTARY STANDARD SHIPPING (2-7 Business Days)
- We offer complimentary Standard Shipping on all US orders—no minimum purchase.
- We ship the same day of your order via USPS or UPS; orders by 12:00 pm EST/9:00 am PST.
- Orders after 12:00 pm EST/9:00 am PST will be shipped the next business day.
- Standard Shipping may take 2-7 business days to arrive at your address after the order has shipped.
- The delivery days vary between 2-7 business days, depending on the distance.
- Alaska & Hawaii may require additional days for delivery.
- Shipping services are available on business days, Monday through Friday.
- Disruptions on your shipment may happen due to weather-related and other natural disasters, special events, or other changes impacting the USPS or UPS Service.
- We ship only within the US at this time (except for APO/FPO addresses and the US territories)
- Our packages do not fit in the regular mailbox; please check for a key inside your standard mailbox, front desk, or front door for packages showing as Delivered per the tracking number.
UPS GROUND SERVICE - $9.95 (1-5 Business Days)
- If UPS Ground Shipping is selected at the checkout, a flat rate of $9.95 will be added to all US orders.
- We ship the same day of your order via UPS; orders by 12:00 pm EST/9:00 am PST.
- Orders after 12:00 pm EST/9:00 am PST will be shipped the next business day.
- UPS Ground Service may take 1-5 business days to arrive at your address after the order has shipped.
- The delivery days vary between 1-5 business days, depending on the distance.
- Alaska & Hawaii may require additional days for delivery.
- Shipping services are available on business days, Monday through Friday.
- Disruptions on your shipment may happen due to weather-related and other natural disasters, special events, or other changes impacting the UPS Service.
- We ship only within the US at this time (except for APO/FPO addresses and the US territories)
- Our packages do not fit in the regular mailbox; please check for a key inside your standard mailbox, front desk, or front door for packages showing as Delivered per the tracking number.
- Shipping charges are NOT refundable at this time.
USPS PRIORITY MAIL SERVICE - $15.95 (1-3 Business Days)
- If USPS Priority Shipping is selected at the checkout, a flat rate of $15.95 will be added to all US orders.
- We ship the same day of your order via USPS; orders by 12:00 pm EST/9:00 am PST.
- Orders after 12:00 pm EST/9:00 am PST will be shipped the next business day.
- USPS Priority Mail may take 1-3 business days to arrive at your address after the order has shipped.
- The delivery days vary between 1-3 business days, depending on the distance.
- Alaska & Hawaii may require additional days for delivery.
- Shipping services are available on business days, Monday through Friday.
- Disruptions on your shipment may happen due to weather-related and other natural disasters, special events, or other changes impacting the USPS Service.
- We ship only within the US at this time (except for APO/FPO addresses and the US territories)
- Our packages do not fit in the regular mailbox; please check for a key inside your standard mailbox, front desk, or front door for packages showing as Delivered per the tracking number.
- Shipping charges are NOT refundable at this time.
THANK YOU!
At Daniel Chong US, we're committed to ensuring your shopping journey with us is a pleasant one! Should you find yourself unsatisfied with your purchase, we'll gladly accept returns of unworn or unaltered items within 30 days from the original purchase date.
How to Initiate a Return
Initiating a return is easy and hassle-free. Simply email us at hello@danielchong-us.com, making sure to include your Order # and name in the email subject line (e.g., Order #000001 - John Smith). Upon receiving your email, we'll promptly send you a prepaid return label. Print out the label, affix it to your package, and drop it off at the nearest carrier location.
Refunds
Upon receipt and inspection of the returned item at our warehouse, we will process your refund via the original payment method. Please allow 2-3 business days for processing, and an additional 1-2 business days for the credit to appear on your account. Original shipping charges are not refundable at this time.
Return Criteria
Items should be returned in their original condition, complete with tags. We reserve the right to reject any returns that don't meet these criteria.
Note: We only accept returns for items purchased within the United States.
In-Store Returns
Unfortunately, we cannot process online returns at our retail locations. For in-store policies, please refer to our Online Refund Policy or contact us at hello@danielchong-us.com.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately for resolution.
Exceptions
Special Order, Final Sale items and gift cards are non-returnable.
Final Sale Items
Products marked as "Final Sale" cannot be returned, exchanged, or refunded.
Exchanges
To request an exchange, please send us the link to the item you wish to receive. We will provide a return shipping label for the original item. Once the returned item is received at our warehouse, we will ship the new item. If there's any difference in prices, we will process a refund or charge accordingly.
For the quickest resolution, request a return shipping label for your original item and place a new order for the desired item.
Contact Information
All returns must be communicated in advance to hello@danielchong-us.com and sent to:
Daniel Chong US
ATTN: RETURNS
1702 Corporate Dr
Boynton Beach, FL 33426
If more than 15 business days have elapsed since your return was approved, please contact us at hello@danielchong-us.com.
We value your support and look forward to serving you again soon.
THANK YOU!
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"Daniel Chong is committed to national production, a rarity in today’s market, ensuring that each product is not only stylish but also sustainably made."
"A luxurious yet accessible touch to everyday style, Daniel Chong’s creations are celebrated for their practical elegance and modern appeal."
"Daniel Chong stands out as a brand with deep Spanish roots, offering products that embody elegance and contemporary flair, perfect for the fashion-conscious consumer."
"Daniel Chong weaves success with values, as his brand becomes synonymous with both trend-setting designs and ethical production practices."
CHIEF CREATIVE OFFICER
DANIEL CHONG
Colorful and Timeless since 2009, the DANIEL CHONG is a Spanish brand recognized for its simple and minimalist urban style designs. Selling 48,000 bags in a single year, Daniel Chong has set a new benchmark for success in the sustainable fashion industry.
Daniel's approach is simple: make fashion that respects our planet, showing us that sustainable choices are within everyone's reach.
